|
BASIC SUPERVISION (CORE I)
|
Description: |
Core I offers a broad overview of responsibilities for the new or "never trained" supervisor or supervisors who have not received any formal training. |
|
Outline: |
* Section I: |
* Expectations |
* comparisons of traditional versus team management |
* styles comparison |
* personal styles exercise |
* people skills/image development |
* Personnel Issues |
* Managing Safety |
|
* Section II: |
* Planning – definitions of mission, goals, plans |
* Organizing – presentation of different structures of business |
* Decision Making – procedures, input from employees, models |
|
* Section III: |
* Communication Skills – written & oral |
* Conflict Management/Consensus |
* Problem Solving – Brain Storming, Brain Writing |
|
Format: |
Recommended Hours of Instruction: 18 hours |
Recommended Sessions Format: (3) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees who want to acquire the skills needed to manage and lead more effectively. Required for certification. |
|
ADVANCED SUPERVISION (CORE II) |
Description: |
Most supervisors and managers today are technically solid. They have computer skills, machine and product skills, and very likely have been promoted or recommended for promotion based largely on an assessment of technical competence. What most often limits excellence in light of clear and quantifiable individual technological capability is a shortfall in the interpersonal skills – or "people skills" area. This workshop is designed to offer a bridge between technology and results. |
|
Outline: |
* Section I: |
* Management Profile Checklist |
* Why be a supervisor – advantages/disadvantages |
* Dealing with pressures |
* Personal Style Studies |
|
* Section II: |
* Changing role of supervisors |
* Motivation and delegation |
* Dealing with difficult employees |
* Role play experiences |
|
* Section III: |
* Diversity issues |
* Manufacturing simulation |
* Bench-marking supervisory skills |
|
Format: |
Recommended Hours of Instruction: 18 hours |
Recommended Sessions Format: (3) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees who want to enhance the skills needed to manage and lead effectively. Required for certification. Prerequisite: Basic Supervision (Core I). |
|
ACCIDENT PREVENTION |
Description: |
This training session highlights practical approaches to accident prevention. |
|
Outline: |
* Industrial Safety definitions |
* Occupational Safety & Health |
* Recognizing hazards and prevention |
* Multiple-Factor concept as causes of accidents |
* Behavioral approaches to accident prevention and minimizing risks |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors, supervisor trainees and safety coordinators. |
|
COACHING AND WORKPLACE COMMUNICATIONS |
Description: |
Empower your employees to be more productive. Assess employees’ development needs and respond with appropriate leadership styles. Coach effectively using skills such as active listening, consultation, feedback and confrontation. |
|
Outline: |
* Assess employee development needs using situational leadership. |
* Modify leadership style to increase motivation and productivity. |
* Improve employee attitudes through active listening. |
* Empower employees through consultative skills that increase their problem-solving abilities, taking responsibility and motivation. |
* Apply leadership coaching skills, including feedback and confrontation, to influence employees’ behavior. |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees who are interested in developing techniques to modify behavior in order to maximize efficiency. |
|
CONFLICT MANAGEMENT |
Description: |
Learn practical skills that will enable you to move from wasteful negative conflict toward productive win-win solutions. Use communication skills to defuse conflict and solve problems. Respond more successfully in different conflict situations. |
|
Outline: |
* Work with different personalities productively rather than allow differences to stimulate negative conflict. |
* Recognize the differences between constructive and destructive uses of conflict. |
* Identify the different responses to conflict and your preferred response in order to learn when to use each most effectively. |
* Use communication skills such as active listening and giving/receiving interpersonal feedback to defuse negative conflict. |
* Manage conflict through processes that move conflict from wasteful win-lose toward productive win-win solutions. |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees or anyone who wants to develop the skills to work more positively and successfully with different personalities. |
|
CREATIVE PROBLEM SOLVING |
Description: |
Learn to apply creative techniques for problem solving more effectively while capitalizing on your own creative talents. |
|
Outline: |
* Develop familiarity with several creative techniques used for problem solving. |
* Develop ability to utilize creative techniques of problem solving in groups or as an individual. |
* Learn the traits of a creative person. |
* Develop an understanding of the theories and philosophy of creativity. |
* Learn the steps of the creative process; preparation, incubation, illumination, verification. |
* Learn the roles of a creative person; explorer, artist, judge, warrior. |
* Learn techniques for stimulating creativity; brainstorming, attribute listing, forced relationships, ionics, synectics. |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees. |
|
DEALING WITH DIFFICULT PEOPLE |
Description: |
This course emphasizes communication and flexible thinking as key methods of dealing with difficult people. |
|
Outline: |
* Learn how to turn potential conflict situations into productive communications. |
* Explore ways to confront pushy people, handle snipers and critics. |
* Learn about the power of body language. |
* Examine ten interpersonal communication problems and solutions and the nine powers of communications that help you succeed. |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees or anyone interested in developing skills to handle difficult situations. |
|
PRESENTAION SKILLS |
Description: |
As a supervisor, having good presentation skills is a must...but it can also be intimidating to speak to a group. This two-day seminar provides the opportunity to develop your presentation style in a safe environment. |
|
Outline: |
* Presentation styles |
* Adult learning theory |
* Practice presentations |
* Feedback |
* Audio/Visual aids |
|
Format: |
Recommended Hours of Instruction: 12 hours |
Recommended Sessions Format: (2) 6 hour sessions |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees. |
|
EFFECTIVE COMMUNICATION SKILLS |
Description: |
How improved communication skills can motivate employees to become more productive. Through a series of exercises you will experience some of the frustrations caused by lack of communications. Learn and develop ways to overcome or minimize barriers to good communications in the workplace. |
|
Outline: |
* How perceptions effect communications |
* Flexible Communicator |
* Identify the "context" of communicating & how to relate with a different "context" than your own. |
* Fundamental Attribution Error |
* Realize the importance of separating observation (fact) from inference |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees or anyone who wants to improve their communication skills. |
|
EFFECTIVE TEAM BUILDING |
Description: |
An opportunity to experience the concept of team building. This course provides the practical framework required for building teams within a work unit. Includes historical and developmental characteristics of team building and various participant instruments and exercises. Examines paradigms and offers an opportunity to completely understand the team concept compared with the traditional environment. |
|
Outline: |
* Team concept history and philosophy |
* Understand the critical areas all teams must cover – expectations of teams, team styles and
organizational impact |
* Appropriate skills to delegate team effectiveness |
* Understand what individuals bring to a team |
* Participative environment – a necessary step to teams – mutual trust; how and why |
* Team mapping – individual preferences |
* Group preferences |
* Stages of team development |
|
Format: |
Recommended Hours of Instruction: 12 hours |
Recommended Sessions Format: (2) 6 hour sessions |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees involved in the creation or redesign of the team concept within their company. |
|
TOTAL QUALITY MANAGEMENT (TQM) |
Description: |
Examine your mindset and focus on cultural change, customer identification and customer/supplier relationships. Why we now find it necessary to compete simultaneously in two arenas and what those arenas are. |
|
Outline: |
* Mindset |
* Customer Service (Internal – External) |
* New definitions of terms/customer input |
* Culture change |
* Change & flexibility |
* Quality Control – a mindset |
* Responsibility – supplier relationships |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees who are interested in changing their perspective of quality. |
|
LEGAL ISSUES FOR SUPERVISORS |
Description: |
Issues in the workplace are not just quality and quantity. This seminar explores the legal aspects required to be a supervisor, from interviews and terminations to harassment and discrimination. |
|
Outline: |
* Conducting interviews and performance appraisal meetings |
* The role of the supervisor concerning issues of harassment and/or discrimination. |
* The importance of documentation and training |
* Creating a successful relationship with your Human Resource Manager |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees. |
|
MOTIVATING EMPLOYEES |
Description: |
Identify employee differences in order to select incentives that motivate. Modify leadership style, communication and modeling to improve employee productivity. |
|
Outline: |
* Identify employee differences in order to select incentives that motivate. |
* Modify leadership style to increase motivation and improve performance. |
* Improve the motivational effectiveness of leadership communication |
* Increase employees’ positive perceptions toward work |
* Use the power of leadership modeling to influence motivation |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees or anyone who wants to learn practical leadership skills that increase employee motivation and performance. |
|
SEXUAL HARASSMENT |
Description: |
Sexual Harassment is a critical issue for companies, managers, supervisors and employees in today’s business environment. In this seminar you will learn from policy to prosecution what the issues are that you need to know. |
|
Outline: |
* Defining sexual harassment |
* Quid Pro Quo |
* Hostile environment |
* The importance of documentation |
* Prevention |
* Your first response |
* Involvement of the Human Resource Manager |
* Guidelines for Supervisors |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees. |
|
TIME MANAGEMENT |
Description: |
This seminar is based on building a foundation in determining what is important to the participant, both in the workplace and at home. Participants learn to work with a matrix to understand where to place emphasis. Finally, through a series of worksheet exercises, the participants work from monthly, weekly and daily planning. |
|
Outline: |
* Personal Mission Statement |
* Begin with the end in mind |
* Who made a difference? |
* Time Management Matrix |
* Put First Things First |
* Urgent/Not Urgent |
* Personal Time Management |
* Daily Planning Worksheet |
* Weekly Planning Worksheet |
* Daily Time Log |
* Time Wasters |
* To Do Lists |
* Electronic Tools |
|
Format: |
Recommended Hours of Instruction: 6 hours |
Recommended Sessions Format: (1) 6 hour session |
|
Suggested Attendance: |
This training session is designed for managers, supervisors and supervisor trainees or anyone who wants to do a better job managing their time. |
|
